Support
Something not working, or a question the page does not answer? Write to mercerjarrett@gmail.com. Say whether you are on the iPhone app or the web, the address you signed up with, and what you expected to happen. Signed in, you can also file a bug or an idea under Feedback, and see where each one stands.
Confirming your address
Nobody signs in until the address is confirmed, because sharing invitations are matched by it. The web sends a link; the iPhone app asks for a six-digit code. If the email has not arrived in a few minutes, check the junk folder, then ask for it again from the sign-in page.
A forgotten password
Choose Forgot password? on the sign-in page, or in the app. A code goes to your address; it works for fifteen minutes and also confirms the address if that was still pending.
Face ID, Touch ID and passkeys
The iPhone app signs in with the same passkeys as the website. Add one on the web under Account, then Passkeys, and the app will offer Face ID or Touch ID from then on. A passkey belongs to the address it was made on: one made when the site answered as slate.jarrettmercer.dev will not sign you in on daybook.jarrettmercer.dev, so add a new one here.
Reminders that do not arrive
On the web, open Account, then Notifications, and allow them for this browser. On the iPhone, allow notifications for Daybook in the phone's Settings. A reminder goes to every device you have allowed when the task you set it on comes due.
Plans, paying and refunds
Every account starts with a fourteen-day Pro trial and goes to the free plan on its own when it ends; nothing is deleted either way. The Plan page under Account says which plan you are on and when that changes. Any charge is refunded in full if you write within fourteen days of it; the rest of what applies to paying is in the terms.
Your data, and leaving
Everything Daybook holds for you can be downloaded under Account, then Personal data. Deleting your account is under the same page on the web, and under Settings in the app; it removes the account and everything entered under it, at once and for good. What is kept, and why, is set out in the privacy notice.